Practice AreaHome visits, appointments and registration
Every effort should be made to come to the surgery. Priority will be given to surgery patients. If a house visit is required you may be put through to the doctor to discuss the problem. All home visits should be requested before 11.00 am if at all possible. Non-urgent requests received after this time may have to wait until after evening surgery or the following day. Remember – the doctor can see seven patients in the surgery in the time it takes to do one house call.
Registration forms (GMS1) are available from reception. When returning your completed form to the surgery you will be advised to make an appointment with the Practice Nurse or Health Care Assistant for a new patient health check.
The practice does not discriminate on the grounds of age, gender, disability, race, religion, sexual orientation, social class, appearance or medical condition.
The Health Care Team
- Practice Nurses
- Health Care Assistant
- District Nurses
- Health Visitor
- Community Midwives
- Community Mental Health Team
- Administrative Staff
There are three part-time Practice Nurses who work in conjunction with the District Nurses dealing with the chronic disease clinics, dressings, removal of sutures, blood pressure checks, ear syringing, smears, contraception and general health promotion.
There is one Health Care Assistant who works in conjunction with the Practice Nurses, dealing with blood pressure checks, new patient checks and general health promotion.
The District Nurse Team is available to help with the following
- Assess and undertake skilled nursing care of the terminally ill and chronic sick
- Counsel and support carers
- Dressings, removal of sutures and injections
- Advice on incontinence
- Provide information on services available to patients and carers
- Referral to appropriate agencies
This service is for the housebound only
Delyth Jones, Health Visitor is available to help with matters relating to the under fives, eg, feeding difficulties, vaccinations, hearing problems. She has a clinic at the surgery every Tuesday morning. She can also be of assistance in the overall care of the elderly.
Midwives work in liaison with the doctors to provide care for mothers before and after delivery and care of the baby in the first fortnight of life. Ante-natal clinics are run by the midwives on Wednesday afternoons.
We have a team of psychiatric nurses linked to the practice who deal with the elderly confused and other mental health problems.
Patient Rights/ Responsibilities
- You will be treated sympathetically and politely by Practice staff
- Your privacy and confidentiality will be respected at all times
- We will do everything possible to ensure that our systems for providing healthcare to you are reliable and effective
- You have a right to information about your own health, treatment and its likely outcome
- You will be offered a health check on joining the Practice and given information and advice on maintaining good health and avoiding illness
- The receptionist will keep you informed if your appointment is delayed for more than 30 minutes
- To be polite to doctors and staff
- To give the practice adequate notice if you wish to cancel an appointment
- To request home visits before 11.00 am, if possible, and only if they are medically necessary and you are too ill to attend the surgery
- To give 2 working days’ notice for a request for repeat prescriptions, which should be collected within a month
- To inform the surgery if you change your address
- To be patient if you are not seen on time – most delays are due to emergencies
Patients who behave badly at the surgery by being violent or abusive to staff will be removed from the Practice list, at the doctor’s request, by the Local Health Board who will make arrangements for these patients to be seen by an alternative provider.