01269 870207

Practice Area

Home visits, appointments and registration

Home Visits

Every effort should be made to come to the surgery. Priority will be given to surgery patients. If a house visit is required you may be put through to the doctor to discuss the problem. All home visits should be requested before 11.00 am if at all possible. Non-urgent requests received after this time may have to wait until after evening surgery or the following day. Remember – the doctor can see seven patients in the surgery in the time it takes to do one house call.


You can make an appointment with a doctor on the day you wish to be seen. Or you can pre book an appointment with a doctor of your choice or another member of the Health Care Team up to two weeks in advance (subject to availability, taking account of annual leave, sickness and other absences), by telephoning the surgery from 08:00 or at the reception desk from 08:00.
You can also book an appointment with a doctor on-line (to register for on-line services download and return this form, this one for children / carers. Welsh versions are also available for adults and children / carers.).
An appointment with the appropriate team member should be made to avoid having to re-attend. If necessary, the receptionist can give guidance on this matter.
If you have not been seen at the surgery for 3 years (or 1 if you are over 75 years of age) you can request a check-up appointment if required.


Registration forms (GMS1) are available from reception. When returning your completed form to the surgery you will be advised to make an appointment with the Practice Nurse or Health Care Assistant for a new patient health check.

The practice does not discriminate on the grounds of age, gender, disability, race, religion, sexual orientation, social class, appearance or medical condition.

The Health Care Team

There are three part-time Practice Nurses who work in conjunction with the District Nurses dealing with the chronic disease clinics, dressings, removal of sutures, blood pressure checks, ear syringing, smears, contraception and general health promotion.

There is one Health Care Assistant who works in conjunction with the Practice Nurses, dealing with blood pressure checks, new patient checks and general health promotion.

The District Nurse Team is available to help with the following

  • Assess and undertake skilled nursing care of the terminally ill and chronic sick
  • Counsel and support carers
  • Dressings, removal of sutures and injections
  • Advice on incontinence
  • Provide information on services available to patients and carers
  • Referral to appropriate agencies

This service is for the housebound only

Delyth Jones, Health Visitor is available to help with matters relating to the under fives, eg, feeding difficulties, vaccinations, hearing problems.  She has a clinic at the surgery every Tuesday morning.  She can also be of assistance in the overall care of the elderly.

Midwives work in liaison with the doctors to provide care for mothers before and after delivery and care of the baby in the first fortnight of life.  Ante-natal clinics are run by the midwives on Wednesday afternoons.

We have a team of psychiatric nurses linked to the practice who deal with the elderly confused and other mental health problems.

We have 4 receptionists, a computer/IT manager and a practice manager to ensure the smooth running of administration at Coalbrook Surgery

Patient Rights/ Responsibilities

Your rights:

  • You will be treated sympathetically and politely by Practice staff
  • Your privacy and confidentiality will be respected at all times
  • We will do everything possible to ensure that our systems for providing healthcare to you are reliable and effective
  • You have a right to information about your own health, treatment and its likely outcome
  • You will be offered a health check on joining the Practice and given information and advice on maintaining good health and avoiding illness
  • The receptionist will keep you informed if your appointment is delayed for more than 30 minutes

Your responsibilities:

  • To be polite to doctors and staff
  • To give the practice adequate notice if you wish to cancel an appointment
  • To request home visits before 11.00 am, if possible, and only if they are medically necessary and you are too ill to attend the surgery
  • To give 2 working days’ notice for a request for repeat prescriptions, which should be collected within a month
  • To inform the surgery if you change your address
  • To be patient if you are not seen on time – most delays are due to emergencies

Patients who behave badly at the surgery by being violent or abusive to staff will be removed from the Practice list, at the doctor’s request, by the Local Health Board who will make arrangements for these patients to be seen by an alternative provider.

Tel: 01269 870207

Fax: 01269 871314

18 Coalbrook Road, Pontyberem, Llanelli, Carmarthenshire, SA15 5HU

Monday - Friday: 08:00 - 18:30