01269 870207

Contact Us

Disabled access, complaints / suggestions

Coalbrook Surgery

18 Coalbrook Road
SA15 5HU

Tel: 01269 870207
Fax: 01269 871314


Disabled access

The surgery and the services we provide are designed to be accessible to disabled users.  Please make a member of the practice team aware if you have any special needs – we will be happy to help.

Coalbrook Surgery

18 Coalbrook Road
SA15 5HU

Your Information, Your Rights

Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.  

The notice reflects:

  • What information we collect about you;
  • How and why we use that information;
  • How we retain your information and keep it secure;
  • Who we share your information with and why we do this.

The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.

Complaints/ Suggestions
If you have a complaint or concern about the service that you have received from the doctors or any of the staff working in this practice, please let us know.

Complaints should be addressed to the Practice Manager or any of the doctors.  Alternatively, you may ask for an appointment with the Practice Manager in order to discuss your concerns.  She will explain the complaints procedure to you and will make sure your concerns are dealt with promptly.

We would be happy to consider any suggestions you may have on how we can improve the service we offer you. A comment/suggestion box is situated on the reception desk.

Community Health Council

The Community Health Council
  • listen to what you say about the health service
  • visit local services to monitor quality
  • inform and consult the community through talks to community groups, surveys and public meetings
  • act as the patient’s voice on NHS committees
  • support if you wish to pursue a concern or complaint
  • provide information about NHS services, self help groups, etc
  • advise on your rights
You can let the Community Health Council know what you feel about
  • the range of services provided for Carmarthenshire residents
  • the quality of NHS care you receive
The Community Health Council meetings are open to the public.  Details of times and venues can be obtained from the CHC office, details below.
Ty Myrddin, Old Station Road, Carmarthen SA31 1LP
Tel: 01267 231384

Website: www.patienthelp.wales.nhs.uk

Carmarthenshire Local Health Board Address:

Hywel DDa University Health Board Corporate Offices
Ystwyth Building, Hafan Derwen
St. David’s Park
Jobswell Road
SA31 3BB

Tel: 01269 870207

Fax: 01269 871314

18 Coalbrook Road, Pontyberem, Llanelli, Carmarthenshire, SA15 5HU

Monday - Friday: 08:00 - 18:30

Coronavirus (COVID-19)If you have a cough, or fever, or shortness of breath please do not attend the surgery.

Latest advice from Public Health Wales

Hywel Dda University Health Board – Protecting our Community from Coronavirus

In view of the current outbreak we have had to make changes to our appointment system.
As from Monday 16 th March, we will not be offering pre-bookable appointments with a GP
or Nurse. All appointments will be bookable on the day by telephoning the surgery.

Please do not present at reception to request an appointment.

Booking appointments through My Health Online has been suspended until further notice.

We appreciate your patience at this challenging time.